FAQ's & Returns
đź›’ Ordering & Shipping
Q: Where do you ship from?
A: We ship all orders directly from Spain, ensuring you get authentic, high-quality padel gear at the best value.
Q: Do you ship to the UK?
A: Yes! Shipping costs are shown at checkout.
Q: How long does delivery take?
A: UK orders usually arrive within 7 working days after dispatch. We’ll send tracking information as soon as your order ships. There is an option for express delivery which means you should receive your order within 4 working days.
Q: Will I have to pay customs duties?
A: No, this is already included within the price that you see online.
🔄 Returns & Exchanges
Q: What is your returns policy?
A: If you're not 100% satisfied, you can return unused items within 14 days of delivery.
Q: How do I return an item from the UK?
A: To return an item:
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Contact us at fuerzapadelshop@gmail.com or at the 'Contact us' page on the website within 14 days of receiving your order.
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We’ll provide instructions and the return address in Spain.
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Ship the item back using a tracked service. Return shipping costs are the buyer’s responsibility.
Q: Can I exchange my item?
A: At this time, we do not offer direct exchanges. If you'd like a different item, simply return the original and place a new order.
Q: When will I get my refund?
A: Once we receive your return and confirm it's in unused condition, we’ll process your refund within 5 business days.
đź’ł Payments & Security
Q: What payment methods do you accept?
A: We accept all major debit and credit cards, PayPal, and other secure checkout options.
Q: Is my payment secure?
A: Absolutely. Our store uses SSL encryption and trusted payment gateways to keep your information safe.
🏷️ Product Information
Q: Are your products authentic?
A: Absolutely. We hand-select genuine padel gear from Spain that we believe offers the best value and performance for our customers. Our collection is intentionally limited — we only stock rackets that meet our high standards for quality and playability.
Q: How do I choose the right racket?
A: Check out our Racket Guide or contact us for personalised recommendations based on your skill level and style.
đź“© Need More Help?
If you have any other questions, feel free to email us at fuerzapadelshop@gmail.com or at the 'Contact Us' page on the website, we’re happy to help!